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POLICIES

TERMS & CONDITIONS

Effective Date: 6th day of September, 2022

These terms and conditions (the "Terms and Conditions") govern the use of
www.purplehousecreations.com.au (the "Site"). This Site is owned and operated by Robyn Elms.


This Site is an ecommerce website.


By using this Site, you indicate that you have read and understand these Terms and Conditions and
agree to abide by them at all times.


Intellectual Property


All content published and made available on our Site is the property of Robyn Elms and the Site's
creators. This includes, but is not limited to images, text, logos, documents, downloadable files and
anything that contributes to the composition of our Site.


Acceptable Use


As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and
not to:

  • Violate the intellectual property rights of the Site owners or any third party to the Site;

  • Hack into the account of another user of the Site; or

  • Act in any way that could be considered fraudulent.


If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions,
we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right
to take any legal steps necessary to prevent you from accessing our Site.


Accounts


When you create an account on our Site, you agree to the following:


1. You are solely responsible for your account and the security and privacy of your account,
including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and
truthful and that you will update your personal information if it changes.


We reserve the right to suspend or terminate your account if you are using our Site illegally or if you
violate these Terms and Conditions.


Sale of Goods


These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:

 

  • Handmade goods.


These Terms and Conditions apply to all the goods that are displayed on our Site at the time you
access it. This includes all products listed as being out of stock. All information, descriptions, or
images that we provide about our goods are as accurate as possible. However, we are not legally
bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods
we provide. You agree to purchase goods from our Site at your own risk.


We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we
cancel your order and have already processed your payment, we will give you a refund equal to the
amount you paid. You agree that it is your responsibility to monitor your payment instrument to
verify receipt of any refund.


Payments


We accept the following payment methods on our Site:

 

  • Credit Card; and

  • PayPal.

When you provide us with your payment information, you authorise our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information, you
authorise us to charge the amount due to this payment instrument.


If we believe your payment has violated any law or these Terms and Conditions, we reserve the right
to cancel or reverse your transaction.


Shipping and Delivery


When you purchase goods from our Site, the goods will be delivered through the following method:

  • Standard delivery by post. Delivery takes 5 - 10 business days.


Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforseen circumstances. Please note that delivery times do not
include weekends and public holidays.


You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of
the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person
as a result of you providing us with inaccurate or incomplete information.


Returns


I do not accept returns unless goods are received damaged


Please refer to refund policy.


Refunds


Refund requests must be made within 5 days after receipt of your goods.
We only accept refund requests for goods sold on our Site due to goods being damaged in any way.
Please check your item at time of receipt and let us know within 3-5 days If your item has arrived
damaged or incorrect item has been sent, with Photos of damage or issue to help us resolve the
problem.


All refunds are checked on a case by case basis.


Please contact us at admin@purplehousecreations.com.au and we will work together for a solution.
We will then advise how to return product in original and unused condition.
If refund is accepted on receipt of item, refund will be made to your method of original payment.
Refunds do not apply to the following goods:

 

  • Sale items and change of mind.


Consumer Protection Law


Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any
other consumer protection legislation in your jurisdiction applies and cannot be excluded, these
Terms and Conditions will not limit your legal rights and remedies under that legislation. These
Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a
conflict between these Terms and Conditions and that legislation, the mandatory provisions of the
legislation will apply.


Limitation of Liability


Robyn Elms and our directors, officers, agents, employees, subsidiaries, and affiliates will not be
liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your
use of the Site.


Indemnity


Except where prohibited by law, by using this Site you indemnify and hold harmless Robyn Elms
and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims,
losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or
your violation of these Terms and Condition


Applicable Law


These Terms and Conditions are governed by the laws of the State of Queensland.


Severability


If at any time any of the provisions set forth in these Terms and Conditions are found to be
inconsistent or invalid under applicable laws, those provisions will be deemed void and will be
removed from these Terms and Conditions. All other provisions will not be affected by the removal
and the rest of these Terms and Conditions will still be considered valid.


Changes


These Terms and Conditions may be amended from time to time in order to maintain compliance
with the law and to reflect any changes to the way we operate our Site and the way we expect users
to behave on our Site. We will notify users by email of changes to these Terms and Conditions or
post a notice on our Site.


Contact Details


Please contact us if you have any questions or concerns. Our contact details are as follows:

admin@purplehousecreations.com.au

You can also contact us through the feedback form available on our Site.

PRIVACY POLICY

www.purplehousecreations.com.au 
Type of website: Ecommerce
Effective date: 2nd day of September, 2022


www.purplehousecreations.com.au (the "Site") is owned and operated by Robyn Elms. Robyn Elms can be contacted at: admin@purplehousecreations.com.au

Purpose


The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the
following:


1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site's cookie policy.


This Privacy Policy applies in addition to the terms and conditions of our Site.


Consent


By using our Site users agree that they consent to:


1. The conditions set out in this Privacy Policy; and
2. The collection, use, and retention of the data listed in this Privacy Policy.


Personal Data We Collect


We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not
collect any additional data beyond the data listed below without notifying you first.


Data Collected Automatically


When you visit and use our Site, we may automatically collect and store the following information:


1. Location;
2. Clicked links; and
3. Content viewed.

 

Data Collected in a Non-Automatic Way


We may also collect the following data when you perform certain functions on our Site:


1. First and last name;
2. Date of birth;
3. Email address;
4. Phone number;
5. Address;
6. Payment information; and
7. Auto fill data.


This data may be collected using the following methods:


1. Account Creation.


How We Use Personal Data


Data collected on our Site will only be used for the purposes specified in this Privacy Policy or
indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this
Privacy Policy.


The data we collect automatically is used for the following purposes:


1. Statistics.
The data we collect when the user performs certain functions may be used for the following
purposes:


1. Communication.


Who We Share Personal Data With


Employees


We may disclose user data to any member of our organisation who reasonably needs access to user
data to achieve the purposes set out in this Privacy Policy.


Other Disclosures


We will not sell or share your data with other third parties, except in the following cases:


1. If the law requires it;
2. If it is required for any legal proceeding;

Website Privacy Policy 
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.


If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and
have no control over their privacy policies and practices.


How Long We Store Personal Data


User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for longer than this period.


How We Protect Your Personal Data


In order to protect your security, we use the strongest available browser encryption and store all of
our data on servers in secure facilities. All data is only accessible to our employees. Our employees
are bound by strict confidentiality agreements and a breach of this agreement would result in the
employee's termination.


Your information is also disclosed as required to the following third parties:


PayPal - Payment Processor - You can read their Privacy Policy
here https://www.paypal.com/au/webapps/mpp/ua/privacy-full

 

Square - https://squareup.com/au/en/legal/general/privacy-no-account


WIX.com - This website is hosted on servers owned by WIX who forward your information on to us or to payment processors as required. You can read the WIX privacy policy here:

https://www.wix.com/about/privacy


While we take all reasonable precautions to ensure that user data is secure and that users are
protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and
therefore we are unable to guarantee the security of user data beyond what is reasonably practical.


Children


We do not knowingly collect or use personal data from children under 16 years of age. If we learn
that we have collected personal data from a child under 16 years of age, the personal data will be
deleted as soon as possible. If a child under 16 years of age has provided us with personal data their
parent or guardian may contact our privacy officer.


How to Access, Modify, Delete, or Challenge the Data Collected


If you would like to know if we have collected your personal data, how we have used your personal
data, if we have disclosed your personal data and to who we disclosed your personal data, or if you
would like your data to be deleted or modified in any way, please contact our privacy officer here:


Robyn Elms
©2002-2022 LawDepot.com®
admin@purplehousecreations.com.au

Cookie Policy


A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data
relating to the user's browsing habits. You can choose to be notified each time a cookie is
transmitted. You can also choose to disable cookies entirely in your internet browser, but this may
decrease the quality of your user experience.


We use the following types of cookies on our Site:


1. Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your
selections are saved for your next visits; and
2. Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting
data on how you access our Site, for example data on the content you access, how long you
stay on our Site, etc.


Modifications


This Privacy Policy may be amended from time to time in order to maintain compliance with the law
and to reflect any changes to our data collection process. When we amend this Privacy Policy we will
update the "Effective Date" at the top of this Privacy Policy. We recommend that our users
periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary,
we may notify users by email of changes to this Privacy Policy.


Contact Information


If you have any questions, concerns or complaints, you can contact our privacy officer, Robyn Elms,
at: admin@purplehousecreations.com.au

 

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